Payment / Shipping
Payment by advance
If you have chosen payment in advance, you will receive an order confirmation from us after receipt of your order. This includes the invoice amount and our account information. We ship the goods only after receipt of payment.
Payment by credit card
If you want to pay with a credit card, please select the payment option "PayPal/Credit Card". In the PayPal window that opens, please select the option "Pay by credit card without registration" instead of the login. This allows you to pay safely and easily with your credit card.
Payment via PayPal
Select the option "Paypal/Credit card". In the window that opens, you can use the payment methods stored in your PayPal account after logging in.
We ship to Germany, Austria and Switzerland. In addition to the indicated product prices we charge appropriate shipping costs for the delivery. The shipping costs are clearly indicated on this page, in the shopping cart system and on the order page.
Please note that as soon as the shipment has been handed over to the shipping company, we have no influence on the delivery. Please keep track of your order with the tracking number we sent you.
Shipping fees are always charged once per order. This also applies if, in exceptional cases, your order is shipped in several packages.
Fixed dates are only valid after explicit confirmation.
The minimum order value is 10,00 Euro.
Shipping days & delivery time by country
Order Date Monday - Thursday, Shipping in 1-2 business days
Order Date Thursday after 10:00 am, Shipping on the following Monday
We only ship on Fridays during high seasons, such as Christmas
On Saturdays, Sundays and holidays there is generally no shipping.
4 - 10 working days, depending on the recipient country
The parcel service DHL delivers your goods.
To private persons, the delivery of your order is generally possible from Monday to Saturday. DHL will only deliver to corporate customers on Saturdays if DHL is informed that your company is open on Saturdays. All deliveries can be traced by you via the tracking code. You will receive this code in a shipping confirmation e-mail which we will send you. Excluded from this is shipping with the refrigerated truck.
Shipping costs within Germany
The shipping costs vary as follows:
Order value 10,00 € – 24,99 €: Flat shipping fee 4,90€
Order values above 25,00 €: Free shiping
Shipping costs outside Germany
The shipping costs are calculated automatically according to the total weight of the items in your shopping cart and the country information.
EU countries 15,34 € + 1,14 € /per KG
Switzerland 15,61 € + 1,27 € /per KG
If the desired country is not in the country list in your shopping cart, please contact us.
As a rule, no customs fees and/or additional customs duties are charged in the countries of destination. However, should this be the case, we would like to point out that in principle the recipient has to pay for this.
Deliveries at very high temperatures
If the outside temperature is above 20°C we ship your goods cooled. Please make sure in warmer temperatures that your delivery can be accepted directly by you. Our cooling devices last about 2-3 days. We are not liable for goods that melt or are damaged due to longer waiting times on your side.
Should the outside temperature during the summer months be 30°C or more, we reserve the right to temporarily stop delivery. Orders will be delivered at the next possible date. A desired delivery date is not available during this time. If you still wish to have your order shipped at your own risk, we cannot guarantee for any heat damage above an outside temperature of 30°C. A return and refund are then excluded.
Alternative delivery address
You have the possibility to enter an alternative delivery address. If you are not at home during the day, you can have the order delivered to your workplace, for example. Please make sure to indicate the company name and department. Otherwise the carrier cannot deliver your package and it will be returned.