FAQ

We at Leysieffer are here to serve you. Placing an order with www.leysieffer.com is very simple. You select the products from our online shop, put them into your virtual shopping basket, enter your address and complete the order process.
We will accompany you step by step. Following your successful order placement, we will send you a confirmation via e-mail for review. And of course, we will ship the ordered products to you –  always fresh.
In order to make it easier for you to browse through the Leysieffer product range, we have grouped the products. You can find detailed information on the respective products in the product categories. If you already know which product(s) to order, you can put them directly into your shopping basket.

FAQ:

The following contains information on general issues. For further queries, please contact us.

How do I find out more about the products?

If you have specific questions about our products, for example about ingredients, nutritional values or similar, you will find a lot of information on the product page under the tabs Product Description / Allergens / Ingredients. If you have further questions, please do not hesitate to contact us by calling +49 (0) 541 9142-200 (Mon-Thu 08.00-16.00 & Friday 08.00-14.00), by e-mail info(at)leysieffer.de or by using our contact form.

Can the shipping address be different from my address?

This is no problem. During the order process, it is possible to change the shipping address under “order details”.

Can I have my order shipped as a gift?

We offer an outstanding gift service. We send gifts to your friends or business partners at home and abroad on your behalf. While we do not offer gift wrapping, we do offer individualized cards that can be included in your order during the checkout process.

Do you also ship abroad?

We ship to Germany, Austria and Switzerland. In some cases we will make exceptions and deliver worldwide. Please contact our sales team at vertrieb(at)leysieffer.de to inquire about worldwide shipping.

When and how quickly will the products be shipped?

Your order will be processed within 1-2 working days following receipt of the order.
If you choose an advance bank transfer, we will process your order after the payment has been received into our bank account.
Orders placed after 10:00 am on Thursday will be processed the following Monday. 
There is no shipping on Saturday, Sunday or Bank Holidays.

How long will the shipping period be?

Usually, the shipping period within Germany via DHL will be up to three business days. DHL will deliver your orders from Monday to Saturday.
The shipping period for worldwide shipment via DHL can take up to 12 business days, depending on the country of destination.
More information on shipping costs, type of shipment and payment options are available here.

How do you ensure that the products arrive in the best possible condition?

The quality of any chocolate product can be affected by odors, light and - most of all - by deviating temperatures. Please store the chocolate products in a cool and dry environment; we recommend storage temperatures between 14 and 18 °C. To ensure the quality of our products throughout the shipping process, we ship our products safe from light and during hot temperatures we use cooling packs.

After completing my order, is it possible to add more products to the same shipment if I call or send you an e-mail?

We are sorry but this is not possible. In this case, please cancel your order and place a new one or order the additional products via a new order.

How do I add a greeting card to my order?

Our Leysieffer greeting cards can be found in the shopping cart. You can choose a suitable card and write any text that you would like to be handwritten in the card. Please note that it is unfortunately not possible to order a greeting card at a later point.
If you only wish to add a greeting to your order, please enter this into the comment field. Your order will then include a blank greeting note.

How can I cancel my order?

If you decide not to complete the order process, you can abort this process at anytime.
If you have placed the order already, please let us know that you wish to cancel your order. Contact us immediately via our contact form, by e-mail info@leysieffer.de or by phone +49 (0) 541 9142-200. (Mon-Thu 08.00-16.00 & Friday 08.00-14.00)
After the order has been dispatched to the carrier, it is no longer possible to cancel the order. In this case you must exercise your right of withdrawal.